Shipping and Returns

SHIPPING

Orders placed on iLOLA Online Store are prepared by our iLOLA team and delivered by FedEx, UPS or Canada Post. We ship orders Monday through Friday. Purchases made after 1pm (PST) will not begin processing until the next business day. If you place your order after 1pm (PST) on a Friday, your order will be processed the following week.

Shipping Costs 

Orders under $50: $9.99 Flat Rate
Orders over $50: Free Shipping

Shipping Times

Expected time to process and ship orders is 7-10 business days. Please note that Weekends and Holidays are not considered business days. 

RETURNS AND REFUNDS POLICY

iLOLA support is available weekdays 9am-5pm (PST) at support@ilolatea.ca.
We do our very best to respond to support emails within 2 business days. We are not a “big business”. We are a small, family run business that strives to give you the best experience in tea and that includes getting back to you in a timely manner.

Return Policy

If you have an item that you wish to return, please email us at support@ilolatea.ca and our team members will work with you to resolve the issue. 

In order to receive full credit, all returns must be unopened in their original packaging and in resalable condition. We do not cover the costs of return shipping charges unless due to company error.

Missing or Damaged Products

If your item is missing or damaged, please reach out to customersupport@ilolatea.com so we can immediately rectify this issue.

Return Address

iLOLA Headquarters
6901 72nd Street, 
Unit 215
Delta, BC, Canada
V4G 0A2

HEADOFFICE

215-6901 72nd Street,

Delta, BC, V4G0A2

Canada

Mon - Fri, 8:30am - 4:30pm

Get directions