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FAQ

iLOLA TEA DISCS

Are iLOLA Tea Discs all-natural?

We source every essential ingredient from premium regions around the world. While some countries have organic certification systems in place, others have more complex procedures. Not all farmers have the ability or resources to qualify as certified organic, even if their farming meets the standards. As we strive to support sustainable farming, we will always choose the highest caliber ingredients from viable sources.

We promise you that all our ingredients are non-GMO, pesticide-free and never tested on animals.


Where are iLOLA Tea Disc ingredients sourced from?

Sustainability and quality are important to us, which is why we promise transparency and traceability with all our ingredients. 

We source our ingredients locally when possible, and internationally when necessary. To ensure we can bring you the highest quality products, we choose regions who cultivate premium ingredients native to their environment. 


Why do iLOLA Tea Discs contain flavouring?

While all our Tea Discs are handcrafted with premium ingredients, some of our Tea Discs contain natural flavouring. Derived from quality ingredients, the natural flavouring is added to enhance the symphony of flavours soon to be swirling in your cup.


How long do iLOLA Tea Discs stay fresh and how should I store them?

To keep your iLOLA Tea Discs fresh, conceal your Tea Discs in a cool, dry and dark container. We recommend using the iLOLA Tea Caddy for optimal preservation (and a touch of elegance for your tea station).

To ensure the most delicious cup of luxury, consume Tea Discs infused with fruits and nuts within 6 months from the date of purchase, while straight Tea Discs will remain fresh for 12 months from the date of purchase.


Do iLOLA Tea Discs expire?

While our tea discs do not expire, they can lose freshness over time.


Are there teas I should avoid while pregnant or breastfeeding?

While we use only premium ingredients, we recommend you consult with a medical practitioner before consumption. Please see our list of detailed ingredients attached to each iLOLA Tea Disc to find out which specific blend or ingredients are right for you.

iLOLA TEA HUMIDOR

What is the best humidity level for aging tea?

Optimal humidity level for the iLOLA Tea Humidor is between 50-70%.

Should humidity fall below 50%, add 2 drops of iLOLA Essence to diffuser holes.

Should humidity exceed 70%, keep humidor tube open for 2-3 hours in a dry area, allowing humidity to decrease.

How often should we infuse the humidor?

Once a month, add 2 drops of iLOLA Essence to diffuser. If opening humidor regularly, humidity level changes due to external exposure; potentially requiring additional iLOLA Essence.

Do not exceed adding iLOLA Essence more than once a week.

Do I only use the humidor essence on that specific flavour of tea?

We created an iLOLA Essence specifically for each flavour of tea that we offer, to allow for optimal enhancement of your tea. Mixing Essence with different tea flavours is not recommended.

Is the process for steeping aged tea the same as unaged tea?

Yes. Follow the steps below for the perfect cup of iLOLA tea.

  • Prepare water for steeping.
  • Place your tea infuser inside your teacup or teapot.
  • Once the water has reached the perfect temperature, pour a small amount into your teacup or teapot.
  • Gently place your iLOLA Tea Disc inside the infuser.
  • Slowly pour water over the Tea Disc and allow the natural flavours and benefits to steep and flourish.
  • Remove the infuser after steeping and enjoy.